Protime incident

Potential error when modifying entitlements in Protime.

Resolved after 2 hours 14 minutes, affecting ProTime, on December 12, 2025.

investigating Jan 30, 2026, 02:58 PM UTC

We’ve identified a potential error when modifying entitlements in Protime. This is related to last night’s SaaS upgrade. Our teams are working on a hotfix to resolve the issue as soon as possible. We sincerely apologize for the inconvenience.

Started: Dec 12, 2025, 07:00 AM UTC
Resolved: Dec 12, 2025, 09:14 AM UTC
Duration: 2h 14m
Detected by Pingoru: Dec 12, 2025, 07:00 AM UTC

Affected components

ProTime

Update timeline

investigating Jan 30, 2026, 02:58 PM UTC

We’ve identified a potential error when modifying entitlements in Protime. This is related to last night’s SaaS upgrade. Our teams are working on a hotfix to resolve the issue as soon as possible. We sincerely apologize for the inconvenience.
resolved Jan 30, 2026, 02:58 PM UTC

This incident has been resolved.

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