myProtime Visitors Temporarily Unavailable Due to Security Measures

Update timeline

1. investigating Oct 21, 2026, 02:13 PM UTC

   To maintain the security of our environment, we have temporarily suspended access to the myProtime Visit Application following the discovery of a PHP vulnerability that requires immediate remediation. Our technical teams are currently applying the necessary patch and conducting verification testing. We will bring the application back online as soon as we can do so securely. We understand this may impact your operations and appreciate your patience while we work to resolve the issue as quickly as possible.

2. identified Oct 22, 2026, 08:10 AM UTC

   Our technical teams are currently evaluating the best solution and applying the necessary security patch. Verification testing is also being carried out to ensure the application can be restored securely. MyProtime Visitors will be brought back online as soon as it is safe to do so.

3. resolved Oct 22, 2026, 04:39 PM UTC

   We are pleased to inform you that the maintenance activities related to the recently disclosed PHP vulnerability have been successfully completed. The affected systems have been updated with the security patch released by the PHP maintainers, and the necessary validation and testing activities have been performed. Based on these results, we can confirm that the myProtime Visitors application is fully operational and available again. To ensure the application loads correctly, you may need to refresh or restart the device on which myProtime Visitors is running, such as a tablet, kiosk, or PC. As previously communicated, we have not identified any evidence that this vulnerability was exploited within Protime's environment, nor do we have any indication that customer data was impacted. We would like to thank you for your patience and understanding while we implemented these precautionary security measures. Should you have any questions, please do not hesitate to contact us.