Protime incident

Possible error using the import module

Resolved after 4 hours 55 minutes, affecting Export and Import, on February 20, 2026.

identified Feb 20, 2026, 02:08 PM UTC

We have implemented the fix for the import module. The export module is still affected, but only for automatic exports.

Started: Feb 20, 2026, 09:36 AM UTC
Resolved: Feb 20, 2026, 02:31 PM UTC
Duration: 4h 55m
Detected by Pingoru: Feb 20, 2026, 09:36 AM UTC

Affected components

ExportImport

Update timeline

investigating Feb 20, 2026, 09:36 AM UTC

We are currently investigating an error that some users are encountering when using the import/Export module.
investigating Feb 20, 2026, 09:42 AM UTC

We are continuing to investigate this issue.
investigating Feb 20, 2026, 09:42 AM UTC

We got confirmation that Export module is also impacted.
identified Feb 20, 2026, 10:24 AM UTC

We have identified the issue and are currently working on a hotfix.
identified Feb 20, 2026, 02:08 PM UTC

We have implemented the fix for the import module. The export module is still affected, but only for automatic exports.
resolved Feb 20, 2026, 02:31 PM UTC

We fixed the issue for the export.

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