Resolved after 6 hours 18 minutes, affecting Connection Service and DataPortal and 1 more, on November 5, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 05, 2025, 09:11 AM UTC
We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.
- monitoring Nov 05, 2025, 12:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 05, 2025, 03:30 PM UTC
This incident has been resolved.
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