Resolved after 1 day 19 hours, affecting Mobile Network Services, on February 19, 2025.
The work-around has been active since yesterday night, we are monitoring the SIM card activations.
Affected components
Update timeline
- investigating Feb 19, 2025, 01:11 PM UTC
We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.
- identified Feb 19, 2025, 01:23 PM UTC
The SIM provider has identified the problem and is working on fixing it.
- identified Feb 20, 2025, 04:58 AM UTC
The third-party acknowledged the issue and suggested a workaround which we are considering.
- monitoring Feb 21, 2025, 07:11 AM UTC
The work-around has been active since yesterday night, we are monitoring the SIM card activations.
- resolved Feb 21, 2025, 09:00 AM UTC
This incident has been resolved.
Your product runs on more than Proemion
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services