Resolved after 58 minutes, affecting Productsup Platform, on June 2, 2026.
Between 10:21 and 10:28 UTC on June 2, access to Productsup Platform was briefly unavailable for all users. The cause was a short replication pause on a backend database cluster, which delayed authentication requests for about 6 minutes. Service recovered automatically and login is working normally again. No action is needed on your side. We're reviewing the backend database behaviour to prevent a recurrence.
Affected components
Update timeline
- investigating Jun 02, 2026, 10:28 AM UTC
We are currently experiencing issues with the Platform Authentication System. Data Processing is not affected. We are currently investigating the issue, please bear with us in the meantime.
- identified Jun 02, 2026, 10:31 AM UTC
The issue proved to be only transitory, and the Platform is working again. We will post a resolution note when the root cause has been identified.
- resolved Jun 02, 2026, 11:26 AM UTC
Between 10:21 and 10:28 UTC on June 2, access to Productsup Platform was briefly unavailable for all users. The cause was a short replication pause on a backend database cluster, which delayed authentication requests for about 6 minutes. Service recovered automatically and login is working normally again. No action is needed on your side. We're reviewing the backend database behaviour to prevent a recurrence.
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