Is Products Up down?

We're observing queues in our data processing scheduler, all slots are currently full. As a result, site run start may be delayed from schedule by a few minutes. We are currently investigating the issue and will keep you informed from further developments. Best regards Your Productsup Technical Operations Team

Dear customers, we've tracked the issue down to a faulty CPU on one of our network equipments. We have shut it down for now, the traffic will flow gracefully through another path. The queue should drain down in the next hour. We appreciate your patience through this incident and thank you for your continued support. Your Productsup Technical Operations Team

Dear customers, The scheduler queue has gone back to zero since 17:30 CEST. We are currently working with our provider to fix the defective network equipment in order for us to go back to full capacity. When this operation is complete, we will close this incident. Best regards Your Productsup Technical Operations Team

Dear customers, Our faulty network equipment has been repaired and we are back at full capacity, therefore we will be closing this issue. Best regards Your Productsup Technical Operations Team

We are currently investigating an issue causing "unauthorized" error responses when users attempt to access the Platform user interface. Current Impact: Users may be unable to log in or view the UI dashboard. Data Processing: Fully functional and not affected. Our engineering team is actively working to resolve this. We apologize for the disruption and will provide an update as soon as we have more information.

The issue causing unauthorized error responses when accessing the Platform UI has been fully resolved. Root Cause: We identified a configuration issue within our load balancers that was incorrectly routing authentication requests. Resolution: The configuration has been corrected, and traffic is flowing normally. All systems are now fully operational, and data processing remained unaffected throughout the incident. Thank you for your patience as we sorted this out.

We are experiencing elevated error rates within our Authentication service. As a result, users may encounter difficulties logging into the platform or executing specific connector runs. Our engineering team is actively investigating the root cause and working toward a resolution.

Dear customers, the issue has been identified as defective hardware on one of our database nodes in the service cluster. The faulty node has been isolated and authentication is now working as usual.