Resolved after 53 minutes, affecting FTP Service, on January 21, 2026.
Incident: FTP Download Service Disruption Status: Monitoring Duration: ~30-60 minutes (ended 17:34 UTC) Impact: Customers experienced failures when downloading files via FTP during this window. Root Cause: Internal network maintenance window on FTP infrastructure resulted in connectivity issues affecting the service. Resolution: Network changes were reverted and full service restored. The FTP fleet is currently operating normally with enhanced monitoring active. What We're Doing: - Continuous monitoring of FTP service health and network metrics - Post-incident review to improve change management procedures for infrastructure maintenance We apologize for the disruption and appreciate your patience.
Affected components
Update timeline
- monitoring Jan 21, 2026, 03:04 PM UTC
Incident: FTP Download Service Disruption Status: Monitoring Duration: ~30-60 minutes (ended 17:34 UTC) Impact: Customers experienced failures when downloading files via FTP during this window. Root Cause: Internal network maintenance window on FTP infrastructure resulted in connectivity issues affecting the service. Resolution: Network changes were reverted and full service restored. The FTP fleet is currently operating normally with enhanced monitoring active. What We're Doing: - Continuous monitoring of FTP service health and network metrics - Post-incident review to improve change management procedures for infrastructure maintenance We apologize for the disruption and appreciate your patience.
- resolved Jan 21, 2026, 03:57 PM UTC
This incident has been resolved.
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