Resolved after 4 hours 28 minutes, affecting Productsup Platform and Data Processing and 1 more, on January 9, 2025.
We are continuing to monitor for any further issues.
Affected components
Productsup PlatformData ProcessingImage ServiceContent Portal
Update timeline
- investigating Jan 09, 2025, 03:31 AM UTC
The platform is currently not available. We're investigating the root cause.
- monitoring Jan 09, 2025, 03:56 AM UTC
Our main database cluster caused the applications to fail. The root cause has been identified and fixed and all applications resumed normal operations. We'll monitor the situation.
- monitoring Jan 09, 2025, 03:58 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 09, 2025, 03:58 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 09, 2025, 07:59 AM UTC
All systems operating normally.
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