Resolved after 1 hour 2 minutes, affecting Platform API and Productsup Platform and 1 more, on March 5, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 05, 2025, 07:52 AM UTC
We are currently experiencing a hardware failure on one of our routers. As all our routers are fully redundant, there is no impact on our services. We will be performing a hardware replacement shortly to restore full redundancy. Further updates will be provided as soon as more information is available. Thank you for your understanding. Best regards, Productsup Network Operations Center
- identified Mar 05, 2025, 07:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 05, 2025, 08:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2025, 08:55 AM UTC
This incident has been resolved.
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