Resolved after 3 hours 13 minutes, affecting Data Processing, on August 11, 2025.
Dear customers. we have performed a restart of our processing scheduler systems in order to unblock the queue. All systems are now back to normal state and jobs should be processing in due time. We will continue to monitor the system in case any further issues arise. Thank you for your understanding, Your Productsup Technical Operations Team
Affected components
Update timeline
- investigating Aug 11, 2025, 02:20 PM UTC
Dear customers, We're observing longer queues than normal in our processing system. We’re currently investigating and will have more information shortly. Thank you for your patience.
- identified Aug 11, 2025, 02:48 PM UTC
Dear customers. we have performed a restart of our processing scheduler systems in order to unblock the queue. All systems are now back to normal state and jobs should be processing in due time. We will continue to monitor the system in case any further issues arise. Thank you for your understanding, Your Productsup Technical Operations Team
- resolved Aug 11, 2025, 05:33 PM UTC
This incident has been resolved.
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