Resolved after 17 minutes, affecting Platform API and Productsup Platform and 1 more, on September 24, 2025.
Dear customers, the module has been replaced by our provider and performance is back to normal. Thanks again for your patience during this incident. Best regards, Your Productsup Tech Operations Team
Affected components
Update timeline
- investigating Sep 24, 2025, 11:33 AM UTC
Dear customers, our platform is currently above load, which may cause the interface to be slower than usual, and some jobs to be waiting in queue. We are currently investigating the issue. Please bear with us as our team is committed to resolve this incident as soon as possible. Best regards, Your Productsup Technical Operations Team
- identified Sep 24, 2025, 11:36 AM UTC
Dear customers, we have linked the performance issue to a defective fiber optic transceiver in our Falkenstein datacenter. Our provider is currently replacing the module. Thanks for your patience as the incident should be resolved shortly.
- resolved Sep 24, 2025, 11:50 AM UTC
Dear customers, the module has been replaced by our provider and performance is back to normal. Thanks again for your patience during this incident. Best regards, Your Productsup Tech Operations Team
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