Resolved after 1 hour 55 minutes, affecting Online and Desktop and 1 more, on May 29, 2026.
This incident has been resolved. ChildPlus Desktop and Online are fully restored and operating normally. The disruption was caused by an underlying hardware issue on AWS infrastructure that affected the servers hosting the ChildPlus application. AWS has confirmed the issue on their end and it has been remediated. We apologize for the impact this caused. If you continue to experience any issues accessing ChildPlus, please contact our support team.
Affected components
Update timeline
- investigating May 29, 2026, 05:55 PM UTC
We are currently investigating an issue affecting ChildPlus Desktop and Online. Users may be unable to connect to the application at this time. Our engineering team has been engaged and is actively working to identify and resolve the cause. We will provide an update as soon as more information is available.
- monitoring May 29, 2026, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 29, 2026, 06:21 PM UTC
ChildPlus Desktop and Online have been restored and users should be able to log in normally. Our team is actively monitoring to confirm full stability. We are continuing to investigate the root cause and will provide a final update once confirmed.
- resolved May 29, 2026, 07:51 PM UTC
This incident has been resolved. ChildPlus Desktop and Online are fully restored and operating normally. The disruption was caused by an underlying hardware issue on AWS infrastructure that affected the servers hosting the ChildPlus application. AWS has confirmed the issue on their end and it has been remediated. We apologize for the impact this caused. If you continue to experience any issues accessing ChildPlus, please contact our support team.
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