Procare incident

Procare Online Degraded Performance

Resolved after 1 hour 58 minutes, affecting Schools Login and API, on August 27, 2025.

monitoring Aug 27, 2025, 01:12 PM UTC

The issues impacting Procare Online this morning have been mitigated. All services are operational, and we will continue to monitor to ensure full resolution.

Started
Aug 27, 2025, 12:26 PM UTC
Resolved
Aug 27, 2025, 02:25 PM UTC
Duration
1h 58m
Detected by Pingoru
Aug 27, 2025, 12:26 PM UTC

Affected components

Schools LoginAPI

Update timeline

  1. investigating Aug 27, 2025, 12:26 PM UTC

    We are currently aware of issues affecting Procare Online. Some users may experience slowness or encounter server error messages. Our team is actively investigating and working as quickly as possible to resolve the issue. We appreciate your patience and will share updates as they become available.

  2. monitoring Aug 27, 2025, 01:12 PM UTC

    The issues impacting Procare Online this morning have been mitigated. All services are operational, and we will continue to monitor to ensure full resolution.

  3. resolved Aug 27, 2025, 02:25 PM UTC

    This incident has been resolved.

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