Procare incident
Children with Future Withdrawal Dates Showing as Deactivated in Family Engagement
Resolved after 2 hours 30 minutes, affecting API, on October 15, 2025.
This issue has now been resolved for all known impacted schools. If you continue to see any discrepancies, please initiate a chat with our Customer Support team using the chat feature in the bottom-right corner of your Procare Online screen - they can initiate a manual sync for your account. An additional automated sync will run tonight to capture any remaining discrepancies. Thank you for your patience while we worked to resolve this issue.
Affected components
Update timeline
- identified Oct 15, 2025, 03:06 PM UTC
We’re aware of an issue causing children with future withdrawal dates in Procare Desktop to appear as deactivated in Family Engagement. This issue began around 6 PM MT on Tuesday, October 14, and was identified the following morning, October 15. Our team is actively working to resolve this for all impacted schools, though full resolution may take a few hours. If you need your data synced immediately, please reach out to Customer Support using the chat feature in the bottom-right corner of your Procare Online screen. We’ll provide an update here once all affected accounts have been fully restored.
- resolved Oct 15, 2025, 05:36 PM UTC
This issue has now been resolved for all known impacted schools. If you continue to see any discrepancies, please initiate a chat with our Customer Support team using the chat feature in the bottom-right corner of your Procare Online screen - they can initiate a manual sync for your account. An additional automated sync will run tonight to capture any remaining discrepancies. Thank you for your patience while we worked to resolve this issue.
Your product runs on more than Procare
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services