Resolved after 6 hours 20 minutes, affecting Cloud Database Cluster - Primary, on November 14, 2025.
The login issues affecting some Desktop application users have been resolved. The service is now operating normally. Thank you for your patience.
Affected components
Update timeline
- investigating Nov 14, 2025, 05:36 PM UTC
We are currently investigating reports from some Desktop application users experiencing connection errors when attempting to log in. Users may see an error message indicating "A connection was successfully established with the server, but then an error occurred during the login process." Our technical team is actively working to identify and resolve the issue. We will provide an update as soon as more information becomes available.
- monitoring Nov 14, 2025, 07:59 PM UTC
The connection issues affecting some Desktop application users have been resolved. The issue was identified as an upstream provider problem that has now been corrected. Users should now be able to log in to the desktop application normally. We will continue to monitor the service to ensure stability. If you continue to experience any issues, please contact our support team. Thank you for your patience during this interruption.
- resolved Nov 14, 2025, 11:57 PM UTC
The login issues affecting some Desktop application users have been resolved. The service is now operating normally. Thank you for your patience.
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