Prismatic incident

OAuth 2.0 token refresh failures (eu-west-1)

Resolved after 3 hours 20 minutes, on August 17, 2026.

resolved Aug 21, 2026, 07:43 PM UTC

Between 20:04 and 23:20 UTC on August 17, the OAuth2 service in eu-west-1 experienced intermittent periods of token refresh failures. The issue was corrected the same night and refreshes resumed normally.

Started
Aug 17, 2026, 08:00 PM UTC
Resolved
Aug 17, 2026, 11:20 PM UTC
Duration
3h 20m
Detected by Pingoru
Aug 17, 2026, 08:00 PM UTC

Update timeline

  1. resolved Aug 21, 2026, 07:43 PM UTC

    Between 20:04 and 23:20 UTC on August 17, the OAuth2 service in eu-west-1 experienced intermittent periods of token refresh failures. The issue was corrected the same night and refreshes resumed normally.

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