PPRO incident

[External] Credit Card - Colombia | Mastercard | Resolved Partial Service Degradation

Resolved after 55 minutes, affecting Credit Card - Colombia, on August 15, 2026.

resolved Aug 15, 2026, 06:16 AM UTC

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

Started
Aug 15, 2026, 05:21 AM UTC
Resolved
Aug 15, 2026, 06:16 AM UTC
Duration
55m
Detected by Pingoru
Aug 15, 2026, 05:21 AM UTC

Affected components

Credit Card - Colombia

Update timeline

  1. identified Aug 15, 2026, 05:21 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. monitoring Aug 15, 2026, 05:49 AM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Credit Card - Colombia extensively to ensure that performance remains stable before we formally conclude this incident.

  3. resolved Aug 15, 2026, 06:16 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

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