[External] PayU | | Resolved Severe Service Degradation

Update timeline

1. investigating Oct 25, 2026, 01:37 PM UTC

   The PPRO monitoring system has identified a Partial Service Degradation affecting PayU. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

2. identified Oct 25, 2026, 01:43 PM UTC

   This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

3. identified Oct 25, 2026, 02:12 PM UTC

   This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled..

4. identified Oct 25, 2026, 02:17 PM UTC

   This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

5. monitoring Oct 25, 2026, 03:31 PM UTC

   The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of PayU extensively to ensure that performance remains stable before we formally conclude this incident.

6. resolved Oct 25, 2026, 03:38 PM UTC

   The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.