PPRO incident

[External] Credit Card - Chile | | Resolved Partial Service Degradation

Resolved after 4 hours 37 minutes, affecting Credit Card - Chile, on April 18, 2026.

resolved Apr 18, 2026, 07:18 AM UTC

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

Started
Apr 18, 2026, 02:41 AM UTC
Resolved
Apr 18, 2026, 07:18 AM UTC
Duration
4h 37m
Detected by Pingoru
Apr 18, 2026, 02:41 AM UTC

Affected components

Credit Card - Chile

Update timeline

  1. identified Apr 18, 2026, 02:41 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. resolved Apr 18, 2026, 07:18 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

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