Posh AI incident
Posh Digital Assistants - error when a Suggestion is selected
Resolved after 1 hour 11 minutes, affecting Digital Assistants, on May 2, 2025.
This issue has been resolved. The issue started at 11:22AM ET on 5/1/25 and was resolved at 10:55AM ET today, 5/2/25.
Affected components
Update timeline
- investigating May 02, 2025, 02:40 PM UTC
We are investigating an issue that is affecting a majority of the Digital Assistants (Banking, Mobile, and Web) that causes an error message when a Suggestion is selected in the chat.
- identified May 02, 2025, 02:50 PM UTC
The issue has been identified and a fix is being implemented. Next update in 1 hour or sooner if there is a change in status.
- monitoring May 02, 2025, 03:02 PM UTC
A fix has been implemented and we are monitoring the results. All testing so far indicates that the issue is resolved.
- resolved May 02, 2025, 03:52 PM UTC
This issue has been resolved. The issue started at 11:22AM ET on 5/1/25 and was resolved at 10:55AM ET today, 5/2/25.
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