Posh AI incident

Investigating an Issue that impacting All Posh Products

Resolved after 3 hours 14 minutes, affecting Posh Portal and Voice Assistants and 1 more, on July 18, 2025.

monitoring Jul 18, 2025, 05:11 PM UTC

Our cloud provider is still working on the final resolution, but all systems are operational and we are not seeing any issues at this time.

Started
Jul 18, 2025, 03:33 PM UTC
Resolved
Jul 18, 2025, 06:48 PM UTC
Duration
3h 14m
Detected by Pingoru
Jul 18, 2025, 03:33 PM UTC

Affected components

Posh PortalVoice AssistantsDigital AssistantsPosh AnswersKnowledge Assistants

Update timeline

  1. investigating Jul 18, 2025, 03:33 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 18, 2025, 03:58 PM UTC

    All errors indicated an issue with connectivity to our cloud provider APIs. We are still monitoring our cloud provider status page for additional updates. All products are operational at this time.

  3. monitoring Jul 18, 2025, 05:11 PM UTC

    Our cloud provider is still working on the final resolution, but all systems are operational and we are not seeing any issues at this time.

  4. resolved Jul 18, 2025, 06:48 PM UTC

    Our cloud provider has declared the incident resolved.

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