Resolved after 3 hours 2 minutes, affecting Posh Portal and Digital Assistants, on August 18, 2025.
A fix has been implemented and we are monitoring the results. The missing chat logs will be updated by EOD today.
Affected components
Update timeline
- investigating Aug 18, 2025, 06:20 PM UTC
We are investigating an issue that is causing the chat logs for Posh Digital Assistants to not be available for viewing immediately. The Digital Assistants are functioning normally, and the chat log data is being captured. This is a display only issue. Next update will be provided in 1 hour or sooner if there is a change in status.
- investigating Aug 18, 2025, 07:19 PM UTC
We are still investigating this issue. Next update in 1 hour or sooner if there is a change in status.
- monitoring Aug 18, 2025, 07:35 PM UTC
A fix has been implemented and we are monitoring the results. The missing chat logs will be updated by EOD today.
- resolved Aug 18, 2025, 09:22 PM UTC
This is now resolved.
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