Resolved after 56 minutes, affecting Posh Portal, on August 28, 2025.
We have identified the issue and resolved the issue. Chat logs are now displaying normally. There is no loss of data, this was a delay with the message processing that has been resolved.
Affected components
Update timeline
- investigating Aug 28, 2025, 01:50 PM UTC
We are currently investigating an issue with the display of chat logs for interactions this morning. We will provide another update in 30 minutes, or sooner if there is any change.
- investigating Aug 28, 2025, 02:21 PM UTC
We are continuing our investigation and will provide another update in 30 minutes or less.
- resolved Aug 28, 2025, 02:46 PM UTC
We have identified the issue and resolved the issue. Chat logs are now displaying normally. There is no loss of data, this was a delay with the message processing that has been resolved.
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