Resolved after 4 hours 33 minutes, affecting Posh Answers and Knowledge Assistants, on September 2, 2025.
This outage was caused by an internal API that failed to connect properly to database services after a HA failover. We have implemented improved monitoring and automation for the API to prevent this from occurring again.
Affected components
Update timeline
- investigating Sep 02, 2025, 04:06 PM UTC
We are currently investigating an issue with our Posh Answers and Knowledge Assistants that occurred between 11:36am and 12:00pm EDT. The products are now functioning normally and we will provide another update once we have more detail.
- resolved Sep 02, 2025, 08:39 PM UTC
This outage was caused by an internal API that failed to connect properly to database services after a HA failover. We have implemented improved monitoring and automation for the API to prevent this from occurring again.
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