Posh AI incident

Symitar EASE clients experiencing issues with banking functionality

Resolved after 1 hour 57 minutes, affecting Voice Assistants, on October 2, 2025.

investigating Oct 02, 2025, 01:24 AM UTC

Posh is getting connection timeout from EASE API and it's impacting the banking functionality. We opened a ticket with EASE for more information and waiting for updates.

Started: Oct 02, 2025, 01:24 AM UTC
Resolved: Oct 02, 2025, 03:22 AM UTC
Duration: 1h 57m
Detected by Pingoru: Oct 02, 2025, 01:24 AM UTC

Affected components

Voice Assistants

Update timeline

investigating Oct 02, 2025, 01:24 AM UTC

Posh is getting connection timeout from EASE API and it's impacting the banking functionality. We opened a ticket with EASE for more information and waiting for updates.
resolved Oct 02, 2025, 03:22 AM UTC

This incident has been resolved.

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