Posh AI incident
Posh Answers and Posh Knowledge Assistant - answers failing to be provided
Critical Vendor's status page →
Resolved after 16 hours 32 minutes, affecting Posh Answers and Knowledge Assistants, on January 20, 2026.
This has been resolved. Posh Answers and Knowledge Assistant are performing as expected.
Affected components
Posh AnswersKnowledge Assistants
Update timeline
- investigating Jan 20, 2026, 09:36 PM UTC
We are currently investigating an issue with our knowledge based products and will provide another update within 30 minutes or sooner.
- monitoring Jan 20, 2026, 09:59 PM UTC
A fix has been implemented, we are monitoring the operations and are seeing consistent answers from both products now.
- resolved Jan 21, 2026, 02:08 PM UTC
This has been resolved. Posh Answers and Knowledge Assistant are performing as expected.
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