Resolved after 2 hours 27 minutes, affecting Knowledge Assistants, on February 6, 2026.
Knowledge Assistant has been functioning as expected since the fix was implemented this morning. We found that one of our downstream providers was experiencing an outage, so we moved to another provider to maintain availability.
Affected components
Update timeline
- investigating Feb 06, 2026, 02:47 PM UTC
We are currently investigating an issue with Posh KA not returning answers. We will provide another update within 30 minutes or sooner.
- identified Feb 06, 2026, 03:16 PM UTC
We have identified the issue and are working on the fix. Next update will be in 30 minutes or less.
- monitoring Feb 06, 2026, 03:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2026, 05:14 PM UTC
Knowledge Assistant has been functioning as expected since the fix was implemented this morning. We found that one of our downstream providers was experiencing an outage, so we moved to another provider to maintain availability.
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