Resolved after 5 hours, affecting Voice Assistants and Digital Assistants and 1 more, on May 27, 2026.
This is resolved. We are no longer observing errors related to our LLM providers.
Affected components
Voice AssistantsDigital AssistantsPosh AnswersKnowledge Assistants
Update timeline
- identified May 27, 2026, 03:17 PM UTC
The Posh products listed below may have degraded service due to upstream errors from several LLM providers.
- monitoring May 27, 2026, 06:28 PM UTC
We have seen a decrease in the error rate from our LLM providers but continue to see some errors. We are actively monitoring and will provide another update in 2 hours, or sooner if there is a change in status.
- resolved May 27, 2026, 08:18 PM UTC
This is resolved. We are no longer observing errors related to our LLM providers.
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