Resolved after 29 days 23 hours, affecting Telenor, on April 22, 2026.
We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.
Affected components
Update timeline
- investigating Apr 22, 2026, 09:50 AM UTC
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
- identified Apr 23, 2026, 08:34 AM UTC
Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi. We are working with our phone service providers to fix the issue.
- identified Apr 27, 2026, 09:08 AM UTC
We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.
- identified Apr 30, 2026, 04:27 AM UTC
We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.
- monitoring May 12, 2026, 08:48 AM UTC
We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.
- resolved May 22, 2026, 09:41 AM UTC
This incident has been resolved. We apologize for the inconvenience.
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