Poplapay incident
Amex settlements for merchants using the Nets Finland acquirer are delayed since March 31st
Resolved after 1 day 1 hour, affecting Payment Backend, on April 1, 2025.
All the delayed settlements have now been resubmitted. The acquirer has confirmed the delayed settlements were processed successfully, and are now awaiting payment. We apologize for the trouble this has caused!
Affected components
Update timeline
- investigating Apr 01, 2025, 08:02 AM UTC
Settlements for Amex transactions for merchants using the Nets Finland acquirer are delayed since March 31st. Authorizations are not affected, nor are settlements for any other card type or any other acquirer.
- investigating Apr 02, 2025, 09:58 AM UTC
All the delayed settlements have now been resubmitted. The acquirer has confirmed the delayed settlements were processed successfully, and are now awaiting payment. We apologize for the trouble this has caused!
- resolved Apr 02, 2025, 09:59 AM UTC
This incident has been resolved.
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