Poplapay incident
Mobile network connectivity issues with payment terminals
Resolved after 5 hours 10 minutes, affecting Telenor, on February 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 04, 2026, 10:19 AM UTC
We are currently investigating this issue.
- investigating Feb 04, 2026, 10:44 AM UTC
Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.
- investigating Feb 04, 2026, 11:48 AM UTC
The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.
- investigating Feb 04, 2026, 12:11 PM UTC
Connections are reported operational
- monitoring Feb 04, 2026, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 03:29 PM UTC
This incident has been resolved.
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