Polar incident

Issue in Team Pro data synchronization

Resolved after 4 hours 57 minutes, affecting Polar Team Pro and Polar Team Pro mobile application, on October 30, 2025.

investigating Oct 30, 2025, 08:58 AM UTC

We are currently investigating why some customers are experiencing issues in data synchronization. Sync seems to work, but data is not available in web service. We apologize the trouble caused and thank you for your patience!

Started
Oct 30, 2025, 08:58 AM UTC
Resolved
Oct 30, 2025, 01:56 PM UTC
Duration
4h 57m
Detected by Pingoru
Oct 30, 2025, 08:58 AM UTC

Affected components

Polar Team ProPolar Team Pro mobile application

Update timeline

  1. investigating Oct 30, 2025, 08:58 AM UTC

    We are currently investigating why some customers are experiencing issues in data synchronization. Sync seems to work, but data is not available in web service. We apologize the trouble caused and thank you for your patience!

  2. resolved Oct 30, 2025, 01:56 PM UTC

    This incident has been resolved.

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