Resolved after 2 days 1 hour, affecting account.polar.com, on September 15, 2026.
Some customers are currently unable to export their data from account.polar.com. Affected users do not receive the download email, and their export request remains in a pending state. We have identified the issue and are working to restore the service as quickly as possible. We will provide an update here once the issue has been resolved. We apologize for the inconvenience and appreciate your patience.
Affected components
Update timeline
- identified Sep 15, 2026, 08:51 AM UTC
Some customers are currently unable to export their data from account.polar.com. Affected users do not receive the download email, and their export request remains in a pending state. We have identified the issue and are working to restore the service as quickly as possible. We will provide an update here once the issue has been resolved. We apologize for the inconvenience and appreciate your patience.
- resolved Sep 17, 2026, 10:39 AM UTC
This incident has been resolved.
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