Polar incident

Delay in deleting certain Polar Accounts

Resolved after 10 days 3 hours, affecting account.polar.com, on February 14, 2025.

investigating Feb 21, 2025, 06:22 AM UTC

Unfortunately we are still experiencing a delay in the deletion process of requested and unused Polar accounts. We apologize for any inconvenience this may cause you and will keep you updated here at status.polar.com.

Started
Feb 14, 2025, 10:13 AM UTC
Resolved
Feb 24, 2025, 01:35 PM UTC
Duration
10d 3h
Detected by Pingoru
Feb 14, 2025, 10:13 AM UTC

Affected components

account.polar.com

Update timeline

  1. investigating Feb 14, 2025, 10:13 AM UTC

    We are experiencing a delay in the deletion process of requested and unused Polar accounts. This means that if you have requested to delete your Polar account, it will take a bit longer than the promised 30 days due to a technical issue. This technical issue does not affect our products and services in any other way. We apologize for any inconvenience this may cause you and will keep you updated here at status.polar.com.

  2. investigating Feb 21, 2025, 06:22 AM UTC

    Unfortunately we are still experiencing a delay in the deletion process of requested and unused Polar accounts. We apologize for any inconvenience this may cause you and will keep you updated here at status.polar.com.

  3. resolved Feb 24, 2025, 01:35 PM UTC

    This incident has been resolved.

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