Resolved after 3 hours 59 minutes, on May 25, 2026.
The incident is resolved now. Response time are back to normal and the application is stable.
Update timeline
- investigating May 25, 2026, 03:59 AM UTC
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
- identified May 25, 2026, 05:01 AM UTC
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
- monitoring May 25, 2026, 06:19 AM UTC
We are deploying a fix to improve the performance. Everything is now more responsive and more stable. We are keeping an eye on the metrics to make sure everything is solved
- resolved May 25, 2026, 07:59 AM UTC
The incident is resolved now. Response time are back to normal and the application is stable.
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