Platform Science incident

Transport & Logistics Service Interruption

Resolved after 4 hours 14 minutes, affecting Trace Processing and SOAP Integration, on September 24, 2025.

resolved Sep 24, 2025, 11:25 AM UTC

Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.

Started
Sep 24, 2025, 07:11 AM UTC
Resolved
Sep 24, 2025, 11:25 AM UTC
Duration
4h 14m
Detected by Pingoru
Sep 24, 2025, 07:11 AM UTC

Affected components

Trace ProcessingSOAP Integration

Update timeline

  1. investigating Sep 24, 2025, 07:11 AM UTC

    Our team is investigating an issue on the following service(s): Fleetworks We are currently experiencing degraded performance on Fleetworks, including slowness, intermittent 504 gateway errors. We sincerely apologize for the service interruption and will provide further updates as soon as possible.

  2. monitoring Sep 24, 2025, 07:34 AM UTC

    Service has recovered and remains stable. We continue to actively monitor to ensure full reliability.

  3. resolved Sep 24, 2025, 11:25 AM UTC

    Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.

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