Transport & Logistics Service Interruption: Fleetworks

Update timeline

1. identified Oct 07, 2025, 01:05 PM UTC

   Our team is investigating an issue on the following service(s): FleetWorks , We will schedule a fix on this moment , devices could be offline. We sincerely apologize for the service interruption and will provide further updates as soon as possible.

2. monitoring Oct 07, 2025, 01:20 PM UTC

   The restart is completed we are monitoring the results

3. investigating Oct 07, 2025, 01:55 PM UTC

   There is an issue with processing messages and devices are offline. Our team is investigating the issue, we apologize for any inconvenience this may cause.

4. identified Oct 07, 2025, 03:05 PM UTC

   The situation is gradually improving ,more and more messages are being processed, and only a few devices remain offline. Further updates will be shared once the issue is fully resolved.

5. monitoring Oct 07, 2025, 04:09 PM UTC

   The traces are being processed correctly. The online status is still shown in red, but this has no impact. We’re continuing to investigate this in the meantime.

6. monitoring Oct 08, 2025, 06:55 AM UTC

   Trace processing remains stable and functional. A few devices are still showing as offline, and the online indicator is red, though this has no impact on operations. Our engineers are still investigating the display behavior.

7. resolved Oct 08, 2025, 12:14 PM UTC

   The previous issue with some devices showing as offline has been resolved, and the online status is now displaying correctly. Trace processing remains stable and fully functional. Services are now operating normally, and we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.