Platform Science incident

Service Interruption on Reporting

Resolved after 3 hours 10 minutes, affecting External, on December 16, 2025.

resolved Dec 16, 2025, 12:00 PM UTC

Our partner confirmed that the issue is fixed, we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.

Started
Dec 16, 2025, 08:49 AM UTC
Resolved
Dec 16, 2025, 12:00 PM UTC
Duration
3h 10m
Detected by Pingoru
Dec 16, 2025, 08:49 AM UTC

Affected components

External

Update timeline

  1. identified Dec 16, 2025, 08:49 AM UTC

    Due to an external issue with our vendor, reports will not be up to date. We are expecting a fix from the vendor later today. We apologize for any inconvenience this may cause.

  2. monitoring Dec 16, 2025, 10:35 AM UTC

    We continue to monitor system health as our partner provide a fix. An update will be provided as more information becomes available.

  3. resolved Dec 16, 2025, 12:00 PM UTC

    Our partner confirmed that the issue is fixed, we will continue to monitor to ensure stability. We remain actively engaged to ensure system stability is maintained.

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