Platform Science incident

Service disruption: Delayed Data Processing

Resolved after 8 hours 13 minutes, affecting Trace Processing, on April 14, 2026.

resolved Apr 14, 2026, 07:12 PM UTC

Processing delays have been resolved, and the system is back to normal. We will continue to monitor the situation closely to ensure continued stability. We appreciate your patience while we worked to restore our service standards.

Started
Apr 14, 2026, 10:59 AM UTC
Resolved
Apr 14, 2026, 07:12 PM UTC
Duration
8h 13m
Detected by Pingoru
Apr 14, 2026, 10:59 AM UTC

Affected components

Trace Processing

Update timeline

  1. investigating Apr 14, 2026, 10:59 AM UTC

    We are currently investigating performance issues affecting our trace processing pipeline. As a result, users may experience a delays in data appearing on their dashboards. Our engineering team is fully mobilized to restore normal service as quickly as possible. We sincerely apologize for this disruption.

  2. identified Apr 14, 2026, 11:25 AM UTC

    The issue has been identified and a fix is currently being implemented. We are working to restore normal service. We apologize for any inconvenience this may cause

  3. monitoring Apr 14, 2026, 12:16 PM UTC

    A fix has been deployed, and we are currently monitoring the recovery. We expect the processing backlog to clear shortly. Thank you for your patience.

  4. resolved Apr 14, 2026, 07:12 PM UTC

    Processing delays have been resolved, and the system is back to normal. We will continue to monitor the situation closely to ensure continued stability. We appreciate your patience while we worked to restore our service standards.

Your product runs on more than Platform Science

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →