Platform Science incident
DVR Toolkit (VI Legacy), Device Pairing Issue
Resolved after 49 minutes, affecting Video Intelligence, on July 3, 2026.
We are currently investigating an issue with the DVR Toolkit (VI Legacy) that is preventing device pairing. Customers may be unable to pair devices at this time. Our team is actively investigating the root cause and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Affected components
Update timeline
- investigating Jul 03, 2026, 10:14 AM UTC
We are currently investigating an issue with the DVR Toolkit (VI Legacy) that is preventing device pairing. Customers may be unable to pair devices at this time. Our team is actively investigating the root cause and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Jul 03, 2026, 11:04 AM UTC
This incident has been resolved.
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