Planning Center incident
Some idle Check-Ins stations may not be receiving live updates
Resolved after 1 day 1 hour, affecting Check-Ins, on September 5, 2026.
A fix has been put in place, and we are continuing to monitor the results.
Affected components
Update timeline
- investigating Sep 05, 2026, 05:17 PM UTC
We are currently looking into alerts that some idle stations may not be receiving live updates after 2 hours of inactivity (e.g., template changes). Our team is investigating the cause of the disruption and working to find a solution. Manually interacting with the station will solve the issue in the interim.
- monitoring Sep 05, 2026, 06:01 PM UTC
A fix has been implemented, and we are monitoring the results.
- investigating Sep 06, 2026, 10:28 AM UTC
The implemented fixes have not fully resolved the issue, so we are continuing to investigate the root cause. Idle stations may still miss live updates (e.g., template changes) after 2 hours of inactivity. If a station appears out of date, click the "Start over" button to restore live updates.
- monitoring Sep 06, 2026, 05:18 PM UTC
A fix has been put in place, and we are continuing to monitor the results.
- resolved Sep 06, 2026, 06:18 PM UTC
This incident has been resolved.
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