Resolved after 47 minutes, affecting app.plain.com, on October 30, 2026.
Reporting data is fully caught up. The refresh finished at 11:08 UTC, and charts and metrics now include all activity since October 29, 12:30 UTC. No messages or threads were lost. Reporting is back on its normal hourly refresh.
Affected components
Update timeline
- investigating Oct 30, 2026, 10:29 AM UTC
We're aware that reporting charts and metrics are showing incomplete data for activity since yesterday, October 29, around 13:30 CET. No messages or threads have been lost. Only the reporting views are behind. We're investigating and will post an update as soon as data is refreshing again.
- identified Oct 30, 2026, 10:39 AM UTC
We've identified the cause: the job that refreshes reporting data has been failing since yesterday, October 29, around 14:00 CET. No messages or threads have been lost, and only the reporting views are behind. The team is working on a fix, and once it's in, reporting will catch up within about an hour.
- monitoring Oct 30, 2026, 10:47 AM UTC
We've put a fix in place and the reporting data refresh is running again. Reporting views are catching up now, and we expect them to be fully up to date by around 11:30 UTC. No messages or threads have been lost. We'll post another update once reporting is current.
- resolved Oct 30, 2026, 11:17 AM UTC
Reporting data is fully caught up. The refresh finished at 11:08 UTC, and charts and metrics now include all activity since October 29, 12:30 UTC. No messages or threads were lost. Reporting is back on its normal hourly refresh.
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