Plain Reporting - Investigating data delay

Update timeline

1. investigating Jul 30, 2026, 10:01 AM UTC

   We're currently investigating an issue affecting Reporting in Plain. Reporting data may appear stale or incomplete for activity after approximately 06:17 UTC this morning. All other Plain features are working normally, including thread management, messaging, and integrations. Our team has identified the source of the issue and is actively working to resolve it. We'll share an update as soon as data has been restored to normal. Sorry for the disruption.

2. identified Jul 30, 2026, 10:26 AM UTC

   We've identified the cause of the reporting delay. It's related to a third-party service we use for data processing, and we're in contact with their team now. Reporting data may still show stale figures for activity after 06:17 UTC this morning. Everything else in Plain is working normally. We'll post another update once we have a fix or a clearer timeline.

3. monitoring Jul 30, 2026, 11:15 AM UTC

   A fix is being applied for the reporting delay we flagged earlier today. We're keeping an eye on things to confirm data is processing normally again. If you're still seeing stale figures for activity after 06:17 UTC this morning, that should clear up shortly. We'll post a final update once everything is back to normal.

4. resolved Jul 30, 2026, 11:43 AM UTC

   Reporting is back to normal. The issue affecting data processing has been fixed and we've confirmed reports are up to date again. Sorry for the disruption today.