Resolved after 44 minutes, affecting Ari, on August 19, 2026.
Fix has been deployed to production, we are seeing zero errors. Continuing to monitor.
Affected components
Update timeline
- investigating Aug 19, 2026, 05:25 PM UTC
We've identified issues with some of Ari's responses. We're investigating why and will update shortly.
- identified Aug 19, 2026, 05:32 PM UTC
We've identified a recent bad deploy at 17:51 BST which meant that calls from Ari to Turbopuffer started to fail. Turbopuffer is used by Ari to search for knowledge, so only Ari replies that require knowledge are impacted. We have found the issue and are currently rolling back.
- identified Aug 19, 2026, 05:55 PM UTC
We are waiting for the fix to be deployed to production.
- monitoring Aug 19, 2026, 06:07 PM UTC
Fix has been deployed to production, we are seeing zero errors. Continuing to monitor.
- resolved Aug 19, 2026, 06:10 PM UTC
Errors stopped at 18:55 BST.
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