Plain incident

Delays processing customer & tenant imports

Resolved after 3 hours 50 minutes, on August 20, 2026.

identified Aug 20, 2026, 12:17 PM UTC

We’ve identified the cause: a large data sync from one integration has backed up our import processing queue, delaying CRM and data source syncs across some workspaces. We’re working to clear the backlog and expect syncs to catch up progressively

Started
Aug 20, 2026, 11:25 AM UTC
Resolved
Aug 20, 2026, 03:16 PM UTC
Duration
3h 50m
Detected by Pingoru
Aug 20, 2026, 11:25 AM UTC

Update timeline

  1. investigating Aug 20, 2026, 11:25 AM UTC

    We’re investigating delays affecting CRM and data source syncs (Salesforce, HubSpot, and others) where imports may take significantly longer than usual to complete. No data is lost and syncs will catch up once resolved. We’ll provide an update shortly.

  2. identified Aug 20, 2026, 12:17 PM UTC

    We’ve identified the cause: a large data sync from one integration has backed up our import processing queue, delaying CRM and data source syncs across some workspaces. We’re working to clear the backlog and expect syncs to catch up progressively

  3. resolved Aug 20, 2026, 03:16 PM UTC

    The backlog has cleared. The CRM sync is operating at normal capacity again.

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