Pixlee Outage History
Pixlee is up right nowPingoru has recorded 45 incidents for Pixlee: 45 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 710 of 720 (99%) |
| May 2026 | 2 | 16 of 744 (2%) |
| June 2026 | 2 | 72 of 720 (10%) |
| July 2026 | 3 | 16 of 744 (2%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 1 | 1 of 572 (0%) |
Incidents, newest first
Minor October 5, 2026 Degraded Performance on Emplifi Knowledge 1h 4m Knowledge
Started Oct 05, 2026, 03:49 PM UTC· resolved Oct 05, 2026, 04:53 PM UTC
- identified Oct 05, 2026, 03:49 PM UTC
At this time Knowledge is experiencing an intermittent error when editing Topic Responses. We have informed the third party service involved, and they are actively working to resolve the issue. We will send an update when we have verified that it is working.
- resolved Oct 05, 2026, 04:53 PM UTC
The issue was resolved.
Minor September 4, 2026 Degraded Performance on Turnto SFTP 3h 37m Ratings & Reviews
Started Sep 04, 2026, 06:48 PM UTC· resolved Sep 04, 2026, 10:26 PM UTC
- investigating Sep 04, 2026, 06:48 PM UTC
We are currently investigating elevated error rates and slower response times affecting the Turnto SFTP Server Our engineering team is actively looking into the root cause and working to restore optimal performance.
- resolved Sep 04, 2026, 10:26 PM UTC
The issue affecting the TurnTo SFTP server has been resolved. The endpoint is operational. We apologize for any inconvenience this may have caused.
Minor July 28, 2026 Degraded Performance on Emplifi [UGC] 3h 48m UGC
Started Jul 28, 2026, 09:23 AM UTC· resolved Jul 28, 2026, 01:11 PM UTC
- investigating Jul 28, 2026, 09:23 AM UTC
We are currently investigating elevated error rates and slower response times affecting Emplifi [UGC]. Our engineering team is actively looking into the root cause and working to restore optimal performance.
- resolved Jul 28, 2026, 01:11 PM UTC
The incident involving elevated error rates and response times for Emplifi [UGC] has been resolved. All performance metrics are back to normal. We apologize for any inconvenience this may have caused.
Minor July 14, 2026 Degraded Performance on Emplifi Ratings and Reviews - EU region 11h 44m Ratings & Reviews
Started Jul 14, 2026, 03:02 PM UTC· resolved Jul 15, 2026, 02:46 AM UTC
- investigating Jul 14, 2026, 03:02 PM UTC
We are currently investigating elevated error rates and slower response times affecting Emplifi Ratings and Reviews - EU region Our engineering team is actively looking into the root cause and working to restore optimal performance.
- monitoring Jul 14, 2026, 03:46 PM UTC
A fix has been implemented to resolve the performance degradation of Emplifi Ratings and Reviews - EU Region. Error rates and response times have returned to normal levels. We are currently monitoring the system to ensure full stability.
- resolved Jul 15, 2026, 02:46 AM UTC
The incident involving elevated error rates and response times for Emplifi Ratings and Reviews - EU region has been resolved. We apologize for any inconvenience this may have caused.
Minor July 13, 2026 Major Service Disruption: Emplifi Knowledge Unavailable 19m Knowledge
Started Jul 13, 2026, 06:51 PM UTC· resolved Jul 13, 2026, 07:11 PM UTC
- investigating Jul 13, 2026, 06:51 PM UTC
We are investigating an issue affecting the Emplifi Knowledge application. Some customers may be unable to access Knowledge or may encounter errors in Knowledge and Agent Assist. Our team is actively working to identify the cause. We will provide an update as more information becomes available. Thank you for your patience while we work to resolve this issue.
- monitoring Jul 13, 2026, 06:56 PM UTC
The issue affecting access to Emplifi Knowledge and Agent Assist has been mitigated. Services have been restored and are operating normally. We are monitoring the environment to confirm continued stability. The Knowledge Authoring Tool was not affected. Thank you for your patience while we worked to restore service.
- resolved Jul 13, 2026, 07:11 PM UTC
The issue affecting access to Emplifi Knowledge and Agent Assist has been resolved. Our preliminary investigation indicates that prolonged requests to a customer-specific Knowledge Engine consumed the available processing capacity within the shared Knowledge user interface, causing it to become unresponsive. Restarting the affected application components restored service, and subsequent monitoring has confirmed normal operation. The Knowledge Authoring Tool was not affected. We are reviewing additional timeout and workload-isolation safeguards to reduce the risk of recurrence. Thank you for your patience while we worked to resolve this issue.
Minor June 12, 2026 META - Publishing Issues 4h 25m Community, Unified Analytics, Publisher
Started Jun 12, 2026, 02:40 PM UTC· resolved Jun 12, 2026, 07:06 PM UTC
- investigating Jun 12, 2026, 02:40 PM UTC
Meta is currently experiencing difficulties affecting functionality across Facebook, Instagram, Threads, and WhatsApp; including Publishing, Analytics, and Community. These issues began to surface at approximately 15:40 CEST on June 12. Our engineering team is actively investigating and coordinating with META to confirm the root cause and assess the impact.
- monitoring Jun 12, 2026, 03:43 PM UTC
We are continuing to monitor the Meta platform incident closely and coordinate with relevant parties. We'll provide updates as soon as possible. Thank you for your patience.
- resolved Jun 12, 2026, 07:06 PM UTC
The service outage affecting Emplifi Publisher, Community, and Unified Analytics has been resolved.
Minor June 9, 2026 Third Party - Failing WhatsApp Messages 2d 19h Community
Started Jun 09, 2026, 11:50 AM UTC· resolved Jun 12, 2026, 07:27 AM UTC
- investigating Jun 09, 2026, 11:50 AM UTC
We are experiencing WhatsApp publishing issues in Community. We have escalated the issue to META Support. We will provide updates as soon as we have more information from META.
- investigating Jun 11, 2026, 11:35 AM UTC
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
- monitoring Jun 11, 2026, 11:38 AM UTC
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
- monitoring Jun 11, 2026, 01:17 PM UTC
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
- monitoring Jun 11, 2026, 01:29 PM UTC
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situa
- monitoring Jun 11, 2026, 01:30 PM UTC
Our engineering team has implemented a workaround to resolve the issue of expired WhatsApp connections and publishing issues. The underlying Meta issue remains unresolved, but Meta team is investigating it. We will continue to monitor the situation.
- resolved Jun 12, 2026, 07:27 AM UTC
Meta has confirmed that they have fixed the underlying issue affecting WhatsApp connections. We apologize for any inconvenience this may have caused.
Minor May 20, 2026 Degraded Performance on Emplifi VoC 3h 23m VoC
Started May 20, 2026, 04:33 PM UTC· resolved May 20, 2026, 07:57 PM UTC
- identified May 20, 2026, 04:33 PM UTC
We are currently investigating a device detection issue that has caused lower than expected data collection for some traffic. Our engineering team has identified the root cause and is working on a fix to restore normal collection levels as quickly as possible. We will continue to share updates as progress is made.
- resolved May 20, 2026, 07:57 PM UTC
The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully. We appreciate your patience while we worked through this issue.
Minor May 8, 2026 Degraded Performance on Emplifi Publisher 12h 18m Publisher
Started May 08, 2026, 09:40 AM UTC· resolved May 08, 2026, 09:59 PM UTC
- identified May 08, 2026, 09:40 AM UTC
We're aware of an issue with the Meta API that may cause video publishing failures on Facebook. Retrying the action typically resolves the problem. We've escalated the issue to Meta and will update this page once resolved
- resolved May 08, 2026, 09:59 PM UTC
The incident involving Facebook publishing has now been restored, and posts are once again being published successfully. We apologize for any inconvenience this may have caused.
Minor April 28, 2026 Major Service Disruption: Emplifi Agent SSO site disruption 1d 19h Agent
Started Apr 28, 2026, 05:58 PM UTC· resolved Apr 30, 2026, 01:53 PM UTC
- investigating Apr 28, 2026, 05:58 PM UTC
We are aware of a disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site. Our team is currently investigating the issue as a priority. We will provide an update as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Apr 28, 2026, 06:16 PM UTC
The disruption impacting some customers’ ability to access and use the Emplifi Agent SSO site has now been resolved. Our team is continuing to carefully monitor the environment to ensure stability. Thank you for your patience and understanding.
- resolved Apr 30, 2026, 01:53 PM UTC
The outage impacting the Emplifi Agent SSO site has been fully resolved. Following a couple of days of monitoring, system performance has stabilized and returned to expected levels. The root cause was identified as a configuration inconsistency that led to unexpected errors. The necessary fixes have been applied, and the issue is no longer occurring. We will continue to proactively monitor the environment to ensure sustained stability. Thank you for your continued patience and understanding.
Minor April 22, 2026 Degraded Performance on Emplifi Listening API 6d 23h Listening
Started Apr 22, 2026, 01:53 PM UTC· resolved Apr 29, 2026, 01:48 PM UTC
- identified Apr 22, 2026, 01:53 PM UTC
Twitter is currently experiencing an API bug where the 2/tweets/search/recent endpoint returns incomplete data, causing missing content in listening results for some customers since late March. This has been reported to Twitter. They have confirmed they can replicate the issue. We are awaiting a fix from their side. There is a workaround in place for affected customers.
- resolved Apr 29, 2026, 01:48 PM UTC
X developers have confirmed that this behaviour is a limitation of their API. We have implemented mitigations where possible and will continue to monitor the situation. This incident is now considered resolved. If you have any further questions, please email [email protected].
Minor April 16, 2026 Maintenance: Scheduled Maintenance on Emplifi Knowledge 6d 4h
Started Apr 16, 2026, 01:57 PM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.
Minor April 15, 2026 Maintenance: Scheduled Maintenance on Emplifi Agent 6d 20h
Started Apr 15, 2026, 09:52 PM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.
Minor April 15, 2026 Maintenance: Scheduled Maintenance on Emplifi Bot 7d 1h
Started Apr 15, 2026, 04:30 PM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.
Minor March 20, 2026 Degraded Performance on Emplifi UGC Digital Display 32d 20h
Started Mar 20, 2026, 09:24 PM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.
Minor March 16, 2026 Third Party - TikTok Publishing failures 37d 4h
Started Mar 16, 2026, 01:23 PM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.
Minor March 13, 2026 META Publishing Errors 40d 9h
Started Mar 13, 2026, 09:03 AM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.
Minor March 12, 2026 Maintenance: Scheduled Maintenance on Emplifi UGC 41d 18h
Started Mar 12, 2026, 12:00 AM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.
Minor March 6, 2026 Maintenance: Scheduled Maintenance on Emplifi VoC 47d 13h
Started Mar 06, 2026, 05:00 AM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.
Minor February 27, 2026 Degraded Performance on Emplifi [Publisher] 54d 11h
Started Feb 27, 2026, 06:16 AM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.
Minor January 28, 2026 Maintenance: Scheduled Maintenance on Emplifi Bot 84d 3h
Started Jan 28, 2026, 02:59 PM UTC· resolved Apr 22, 2026, 06:10 PM UTC
No vendor updates were posted for this incident.