Pinecone incident

[Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes

Resolved after 11 hours 22 minutes, affecting GCP europe-west4, on December 15, 2025.

monitoring Dec 15, 2025, 09:20 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 15, 2025, 10:39 AM UTC
Resolved
Dec 15, 2025, 10:02 PM UTC
Duration
11h 22m
Detected by Pingoru
Dec 15, 2025, 10:39 AM UTC

Affected components

GCP europe-west4

Update timeline

  1. investigating Dec 15, 2025, 12:54 PM UTC

    We are currently investigating this issue.

  2. identified Dec 15, 2025, 02:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 15, 2025, 09:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 15, 2025, 10:02 PM UTC

    This incident has been resolved.

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