Pinecone incident

[Serverless][AWS][us-west-2] 5xx errors on the readpath

Major Resolved View vendor source →

Pinecone experienced a major incident on September 17, 2026 affecting AWS us-west-2, lasting 11h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 05:37 AM UTC
Resolved
Sep 17, 2026, 04:44 PM UTC
Duration
11h 7m
Detected by Pingoru
Sep 17, 2026, 05:37 AM UTC

Affected components

AWS us-west-2

Update timeline

  1. investigating Sep 17, 2026, 05:37 AM UTC

    We have identified the issue and we are in the process of mitigating.

  2. monitoring Sep 17, 2026, 06:29 AM UTC

    We have recovered and are monitoring to ensure no further errors occur.

  3. resolved Sep 17, 2026, 04:44 PM UTC

    This incident has been resolved.