Resolved after 2 days 2 hours, affecting Eligibility and Benefits API, on August 14, 2026.
One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.
Affected components
Update timeline
- investigating Aug 14, 2026, 02:53 PM UTC
We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.
- resolved Aug 16, 2026, 05:28 PM UTC
One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.
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